Repair Service - FCA Uconnect RE2 or RB5 Telematics Gateway Module Radio

INTRODUCTION 

Do you own a vehicle with a factory installed defective or damaged RE2 or RB5 Uconnect telematics gateway module radio? Repair or replace yours today! Some common problems with these units are the following:

• Circuit Board Related - No power, no video, no sound, or stuck on initial power on splash/logo screen.
  
• Navigation Related (RB5) - GPS fails to pinpoint your location, NAV freezes and displays "Guidance by Garmin", NAV screen displays "Detailed Maps Missing" or "Can't Unlock Maps"
  
• CD Drive - Screen shows "Read Error" or "Reading" for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
• Sirius Satellite Radio - Tuner failure or broken fakra barb.
  
• Connectors - Broken rear Fakra or molded connectors.
  
• Software/Firmware - Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.
  

SERVICE OPTION

• Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
• Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

VEHICLE COMPATIBILITY

2011-2014 Chrysler 300
2011-2014 Dodge Charger
2011-2020 Dodge Journey

• Please let us know your vehicle's year/make/model upon checkout using our Compatibility Guarantee form. What's This?
• If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!

SELECT RADIO TYPE

RB5 - The RB5 option code is the unit equipped with GPS navigation.

RE2 - The RE2 option code is the unit NOT equipped with GPS navigation.

INSTALLATION

Simply remove and replace your vehicle's factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

THINGS TO KNOW

• Please refer to our Repair Authorization Form for our service terms and FAQs.
• If you own a Dodge Dart please call to special order a replacement radio.
• If you have a defective or damaged touchscreen please see our other advertisement.
• The latest & greatest GARMIN navigation software update is not guaranteed upon repair or replacement.

• The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.