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INTRODUCTION 

Do you own a vehicle with a factory installed defective or damaged UConnect 4 8.4-inch touchscreen UAQ or UAS radio? These Infotainment systems are featured in many Chrysler / Dodge / Jeep / RAM vehicles from 2017-2022 as listed below. Repair or replace yours today! Some common problems with these systems are the following:

• Touchscreen Related - Bubbled, cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
  
• Circuit Board Related - Sierra Wireless module air card failure. No power, no video, no sound, or stuck on initial power on splash/logo screen. Failed update or interrupted update causing reboot loop. MMC failure. BOLO error.
  
• Navigation Related (UAQ) - GPS fails to pinpoint your location, NAV stuck in "Loading" loop or map database undefined.
• Sirius Satellite Radio - Tuner failure or broken fakra barb.
  
• Connectors - Broken rear fakra or molded connectors.
  
• Software/Firmware - Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.

SERVICES

• Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged system as a core with the enclosed return shipping label. It's that easy!
• Please Repair My Radio - Select this option to have your system professionally repaired. Simply remove your system and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

VEHICLE COMPATIBILITY

2017-2021 Chrysler 300
2017-2021 Dodge Challenger
2017-2021 Dodge Charger
2018-2020 Dodge Durango
2019-2021 Jeep Cherokee
2018 Jeep Grand Cherokee
2018-2021 Jeep Compass
2018-2021 Jeep Wrangler JL
2020-2021 Jeep Gladiator
2018 Ram Truck 1500-5500

• Please let us know your vehicle's year/make/model upon checkout using our Compatibility Guarantee form. What's This?
• If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!

INSTALLATION

Simply remove and replace your vehicle's factory installed defective/damaged radios. Most radios are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

THINGS TO KNOW

• Please refer to our Repair Authorization Form for our service terms and FAQs.
• Replacement or repaired system will contain the latest & greatest software/firmware update. It is not guaranteed to contain the latest navigation update if equipped.
• If replacing a defective system in a Jeep Cherokee, Jeep Compass, or a Chrysler 200 a PROXI alignment must be performed at your local FCA dealer.

• The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.