Repair Service - Cadillac Escalade Delphi SuperNav GPS Navigation Radio

INTRODUCTION 

Do you own a vehicle with a factory installed defective or damaged 2007-2014 Cadillac Escalade GPS Navigation Radio? Repair or replace yours today! Some common problems with these units are the following:

• Display Screen Related - Cracked, shattered, dented, scratched, or faded touch screen, No touch response, Scrambled Display, Blank or Black screen.
  
• Circuit Board Related - No Power, No Video, No Sound, Stuck on Splash/Logo screen.
  
• Navigation Related - Screen shows "Read Error" after Disc is inserted, Disc will not eject, Disc will can not be inserted, Screen shows "Reading" for more than 1 min, An audible clicking sound is heard while inserting a disc.
  
• CD Drive - Screen shows "Read Error" after Disc is inserted, Disc will not eject, Disc will can not be inserted, Screen shows "Reading" for more than 1 min, An audible clicking sound is heard while inserting a disc.

SERVICE OPTION

• Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
• Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

VEHICLE COMPATIBILITY

• Please let us know your vehicle's year/make/model upon checkout using our Compatibility Guarantee form. What's This?
• If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!

SELECT RADIO TYPE

2007-2009 - Select this variant if your Cadillac is a model year 2007, 2008, or 2009. Your radio type has an internal 6-disc CD changer and a single map disc drive.

2010 - Select this variant if your Cadillac is a model year 2010. Your radio type has an internal 6-disc CD changer, a single map disc drive, and USB cable input.

2011-2014 - Select this variant if your Cadillac is a model year 2011, 2012, 2013, or 2014. Your radio type has a single disc CD/DVD player, an SD card for map data, and USB cable input.

INSTALLATION

Simply remove and replace your vehicle's factory installed defective/damaged radio. Most are attached to the dash with 4-6 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

THINGS TO KNOW

• Please refer to our Repair Authorization Form for our service terms and FAQs.
• A navigation software CD map disc or SD map card is not included upon repair or replacement. Simply utilize the one that is currently in your factory radio.

• The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.