INTRODUCTION

Do you own a vehicle with a factory installed defective or damaged Ford Sync 1 GPS Navigation Radio? Repair or replace yours today! Some common problems with these units are the following:

Touchscreen Related - Cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
Circuit Board Related - No power, no video, no sound, or stuck on initial power on splash/logo screen.
Navigation Related - GPS fails to pinpoint your location, black screen after pressing "Map" button, or no navigation database found.
CD Drive - Screen shows "Read Error" or "Reading" for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
Internal Hard Disc Drive - No navigation database found, Gracenote files missing or inoperable. Unable to copy music to HDD.
Connectors - Broken rear Fakra or molded connectors.
Software/Firmware - Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.

SERVICE OPTION

Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

VEHICLE COMPATIBILITY

This repair service is compatible with the vehicles below. Be sure to select your radio configuration prior to adding this product to your cart.

Config 1 - Clarion Radio with Green LED
2009-2014 Ford Expedition
2009-2010 Ford Explorer
2009-2010 Ford Explorer Sport Trac
2009-2010 Ford Superduty
2009-2010 Ford Edge
2009-2010 Ford Escape
2010-2014 Ford E-Series Econoline
2009-2010 Ford F-150 *After-factory install only

Config 2 - Clarion Radio with Blue LED
2011-2012 Ford SuperDuty *Also includes 13'-16' after-factory installed upgrades
2011-2012 Ford F-150 *After-factory install only
2011-2012 Ford Escape

Config 3 - Clarion Stacker Radio System
2009-2012 Ford F-150 - Factory Installed
2009-2014 Mustang - Factory Installed

Please let us know your vehicle's year/make/model upon checkout using our Compatibility Guarantee form. What's This?
If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!

INSTALLATION

Simply remove and replace your vehicle's factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

THINGS TO KNOW

Please refer to our Repair Authorization Form for our service terms and FAQs.
If you own a Lincoln vehicle and you would like to replace your navigation radio please call us to special order.
The latest & greatest navigation software update is not guaranteed upon repair or replacement.

The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.

Repair Service - Ford Sync 1 GPS Navigation Radio by Clarion