INTRODUCTION

Do you own a vehicle with a factory installed defective UConnect 4C radio receiver module? Vehicles with the disassociated 8.4-inch touchscreen contain a separate radio module (UAV option code). In some scenarios these modules can fail. Repair or replace yours today! Some common problems with these units are the following:

Circuit Board Related - Sierra Wireless module air card failure. No power, no video, no sound, or stuck on initial power on splash/logo screen. Failed update or interrupted update causing reboot loop. MMC failure. BOLO error.
Navigation Related - GPS fails to pinpoint your location, NAV stuck in "Loading" loop or map database undefined.
Sirius Satellite Radio - Tuner failure or broken fakra barb.
Connectors - Broken rear Fakra or molded connectors.
Software/Firmware - Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.

SERVICES

Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio module and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

VEHICLE COMPATIBILITY

2018-2020 Chrysler Pacifica
2019-2021 Jeep Grand Cherokee
2019-2021 Ram Truck

Please let us know your vehicle's year/make/model upon checkout using our Compatibility Guarantee form. What's This?
If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!

INSTALLATION

Simply remove and replace your vehicle's factory installed defective/damaged radio module. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

THINGS TO KNOW

Please refer to our Repair Authorization Form for our service terms and FAQs.
If you have a defective or damaged touchscreen please see our other advertisement.
The latest & greatest navigation software update is not guaranteed upon repair or replacement.

The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.

Repair Service - FCA Uconnect 4C UAV Radio Receiver Module