Advanced Exchange vs Return for Exchange

Did you receive a troubled product? Do you not have the time to wait for yours to be sent back for repairs or replacement? Purchase an advanced exchange today! We'll look up your original order and prepare a replacement product to be sent as soon as possible. Once we receive, inspect, and test your troubled product we will refund this deposit payment in full. It's that easy!

After your advanced exchange purchase, simply fill-out our Advanced Exchange Form to expedite the process. Once complete, print and include with your return shipment.

Eligibility

You must still be within our 90-day or extended warranty (if purchased separately) period. If you are out of warranty you may contact the Infotainment Repair Service Department for a quote to have your component repaired.
You must contact our Support Department to try basic troubleshooting steps before ordering an advanced exchange. Most of the time issues can be easily resolved by over the phone/chat/ticket system tech support.
"Like for Like" exchanges only. You cannot use this service to upgrade to a different product.
Troubled product must be shipped back to us within 14 days of replacement product's arrival to be eligible for a full deposit refund.

Advanced Exchange Deposit